Frequently asked questions
What does Uncomplicated Backup do?
It snapshots your store’s products, collections, pages, blogs, menus, redirects, policies, metafields, translations, sales channels, stock and metaobjects, so you can browse, compare and restore from a snapshot later. You can take a snapshot any time with Back up now. On the Pro plan, backups also run on a schedule you set, and changes are captured in real time.
What is real-time change capture?
On the Pro plan, Uncomplicated Backup records a new version of a product, collection or metaobject entry the moment it changes, and checks pages, blogs, articles and menus every 15 minutes. The Recent changes list on the app’s home page shows every captured change; open an item to see its full version history and restore it to any version there, with the same safety-snapshot-first protection as any other restore.
What does a snapshot include?
Products (variants, options, images, tags, SEO and metafields), collections (including smart-collection rules), metaobject definitions and entries, metafield definitions, pages, blogs and articles, navigation menus, URL redirects, store policies, sales-channel visibility, translations and stock quantities. On Pro, files from Settings > Files are included too. See the help page for exactly what is and is not restored.
What is never restored?
Customers, orders, discounts, gift cards, themes, shipping or market settings, store settings, and another app’s data. Blog comments are not restored either. Stock quantities are restored only if you tick the option on the restore confirmation.
Can I restore just one product?
Yes. Open a snapshot, compare an item to your live store to see what changed, then restore that one item, a whole content type, or everything in the snapshot.
What happens if a restore goes wrong?
Every restore takes a safety snapshot of the current state first, before it changes anything. If the restore is not what you wanted, click Undo this restore in the snapshot’s restore history.
Does it copy my catalogue to another store?
No. Uncomplicated Backup restores into the same store a snapshot came from. To copy content to a different Shopify store, install ShopSync instead - the two apps solve different problems and neither replaces the other.
What are the Free plan’s limits?
Free is manual backup only (Back up now), with 7 days of history and the first 100 products in your catalogue. Above 100 products, backups still run when you ask but the product count in each snapshot is capped, and the app states the cap. Scheduled backups, real-time change capture, downloads, file backup and the weekly change email are part of the Pro plan.
What does the Pro plan add?
Pro is $10/month. It adds scheduled backups (daily or twice daily), real-time change capture, downloads as JSON or CSV, file backup, failure alerts and a weekly change email, and raises the limits to 50,000 products and 90 days of history.
What happens to my snapshots if I uninstall the app?
They are kept until they reach the end of the normal retention window (7 days on the Free plan, 90 on Pro), then removed automatically.
How do I get it on my Shopify store?
Install it from the Shopify App Store by searching for Uncomplicated Backup. The listing shows current pricing and adds it to your store with one click.